luck95 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy applies to all use of the luck95 platform, including the website, the luck95 mobile app and any associated services. It describes how luck95 collects, processes, stores and protects personal data belonging to registered players and platform visitors.

By creating a luck95 account or using the platform in any way, you confirm that you have read this Privacy Policy and that you understand how your personal data will be handled. If you do not agree with this policy, you should not use the luck95 platform.

luck95 processes personal data only for the purposes described in this policy and does not sell personal data to third parties for their own marketing purposes. Data is processed to deliver the platform services, maintain security, comply with applicable obligations and improve the overall player experience.

2 Personal Data We Collect

luck95 collects personal data through several means: directly from you when you register or use the platform, automatically through your use of the service and from third-party payment processors where required to verify transactions.

luck95 does not collect sensitive personal data such as biometric data, health information or racial or ethnic origin unless specifically required and disclosed for a particular purpose. luck95 does not store full payment card numbers — only tokenised references provided by the payment processor.

3 How We Use Your Personal Data

luck95 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your luck95 account, verify your identity and ensure the security of your login.
• Service delivery: To provide access to Casino games, Live Casino, Slot Games, Sports Betting and all other platform features.
• Payment processing: To facilitate deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, Bank Transfer, cards and supported mobile wallets.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct described in the Terms and Conditions.
• Responsible gaming: To monitor player activity and, where appropriate, provide responsible gaming interventions such as deposit limit reminders or self-exclusion tools.
• Customer support: To respond to your queries, complaints and support requests in a timely and accurate manner.
• Communications: To send you transactional notifications such as deposit confirmations, withdrawal updates and account security alerts. Marketing communications are only sent where you have provided consent.
• Platform improvement: To analyse usage patterns and improve the platform experience, game selection and payment options available to Pakistani players.

4 Payment Data and Financial Information

All financial transactions on luck95 are denominated in PKR. When you make a deposit or request a withdrawal, you interact with payment processors such as JazzCash, Easypaisa, Raast or your bank. These processors handle the actual transmission of funds and are governed by their own privacy policies.

luck95 receives confirmation data from payment processors — such as transaction reference numbers, amounts, timestamps and payment method types — to credit your account or process your withdrawal. luck95 does not receive or store your full JazzCash PIN, Easypaisa PIN, full card number or online banking credentials.

• Payment data is stored securely and accessed only by authorised personnel for the purpose of processing transactions, resolving disputes or responding to fraud investigations.
• Transaction history associated with your account is retained for a period consistent with legal and operational requirements.
• If a transaction dispute arises, relevant payment data may be shared with the payment processor to investigate and resolve the issue.

luck95 applies industry-standard encryption to all financial data stored and transmitted through the platform. PKR balances shown in your account are maintained in luck95's systems and are a reflection of your verified transaction history.

5 Cookies and Tracking Technologies

luck95 uses cookies and similar tracking technologies to operate the platform, maintain session security, remember your preferences and analyse platform usage. Cookies are small data files stored on your device by your browser.

The types of cookies used on luck95 include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Functional cookies: Remember your preferences such as language settings and last-used payment method to make your experience smoother.
• Analytics cookies: Collect anonymised information about how players navigate the platform, which games are most popular and where technical issues occur. This data is used to improve the platform.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual access patterns associated with your account.

You can control cookie settings through your browser preferences. Disabling essential cookies will affect your ability to use the platform, as session management relies on them. Disabling analytics cookies will not affect your ability to play but may reduce our ability to identify and fix technical issues.

6 Data Sharing and Third Parties

luck95 does not sell your personal data. We share data only with third parties where it is necessary to deliver the platform services or where required by applicable obligations. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and other supported payment providers receive the data necessary to process your PKR transactions.
• Game providers: Software providers whose games appear on luck95 may receive anonymised session and gameplay data to provide their services and ensure game integrity.
• Identity verification services: Where required to verify your age or identity, a third-party verification provider may process your identity documents on luck95's behalf.
• IT and infrastructure providers: Hosting, security and technical service providers who support the operation of the platform under strict data processing agreements.
• Fraud prevention services: Third-party fraud detection tools may process technical data such as IP addresses and device fingerprints to identify suspicious activity.

All third parties who process personal data on luck95's behalf are required to handle that data securely and only for the specific purpose for which it was shared. luck95 does not permit third-party service providers to use your data for their own independent marketing or profiling purposes.

7 Data Retention

luck95 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy. The retention period for different categories of data varies depending on the nature of the data and the reason it was collected.

• Account data: Retained for the duration of your account and for a period after account closure to allow for dispute resolution and compliance with applicable obligations.
• Transaction records: Financial transaction data including PKR deposit and withdrawal history is retained for a minimum period consistent with standard financial record-keeping practices.
• Support communications: Records of support interactions are retained for a reasonable period to allow follow-up on unresolved queries and to improve support quality.
• Technical and usage data: Anonymised analytics data may be retained for longer periods in aggregated form that cannot be linked back to any individual player.

When personal data is no longer required, luck95 deletes or anonymises it securely. If you request account closure, your personal data will be handled in accordance with this retention policy — some data may need to be retained for a defined period even after your account is closed.

8 Your Rights Over Your Personal Data

As a luck95 account holder, you have rights over the personal data we hold about you. These rights are described below. To exercise any of these rights, contact luck95 support through your account dashboard.

luck95 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request. If a request cannot be fulfilled in full, we will explain why.

9 Children's Privacy

luck95 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on luck95 or accessed the platform, please contact support immediately so the account can be reviewed and closed.

luck95 applies age verification checks as part of the account registration and identity verification process. Any account found to be held by a person under 18 will be closed and any associated balance will be handled in accordance with the Terms and Conditions.

If you share a device with younger family members, we strongly recommend using separate browser profiles, device accounts or enabling parental controls to prevent access to the luck95 platform.

10 Security Measures

luck95 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols across all platform connections.
• Encrypted storage of sensitive account and financial data at rest.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities.
• Session management controls including automatic logout after periods of inactivity.
• Fraud detection systems that monitor for unusual access patterns and flag suspicious activity on accounts.

While luck95 takes data security seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login details with anyone and contact support immediately if you notice any suspicious activity on your account.

11 Third-Party Links and Services

The luck95 platform may contain references to third-party services such as payment processors. Once you leave the luck95 platform and interact with a third-party service, that service's own privacy policy applies. luck95 is not responsible for the privacy practices or content of third-party services.

Game software on luck95 is provided by third-party game studios. While gameplay takes place within the luck95 platform environment, the underlying game software is operated by these providers. Anonymised session data may be processed by game providers as part of delivering the game service and ensuring fair outcomes.

12 Updates to This Privacy Policy

luck95 may update this Privacy Policy from time to time to reflect changes in platform services, payment methods, applicable requirements or general best practices. When material changes are made, the updated policy will be published on this page with a revised effective date.

Where appropriate, luck95 may notify registered players of significant changes via the email address or contact details associated with their account. Your continued use of the platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, particularly before making a deposit or sharing any new personal information with the platform.

13 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your personal data is being handled, please contact the luck95 support team through the contact options available within your account dashboard.

For questions specifically about your account data, transaction records or identity verification, have your account details ready when contacting support so your query can be handled efficiently.

You may also find answers to common privacy and account questions on the FAQ page. For information about your rights and responsibilities as a player on luck95, please refer to the Terms and Conditions.